Refund Policy

Refund & Return Policy

This Refund & Return Policy applies to purchases from Islalngvity Energy (6029 Ventura Canyon Ave, Los Angeles, CA 91401).

All Sales Final

Because Islalngvity Energy products are sealed, perishable beverages, all sales are final once shipped, except as required by applicable law or as described below for damaged, defective, or incorrect orders.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 3 days of delivery with:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

Email Islaenergysupport@proton.me or call (213) 302-4580. After review, we will offer a replacement or refund at our discretion. Approved refunds are issued to the original payment method within 5–10 business days after approval.

Cancellations Before Shipment

Orders that have not yet shipped may be cancelled by contacting us as soon as possible. Once an order has shipped, it cannot be cancelled.

Subscriptions

Subscription orders may be skipped, paused, or cancelled before the next billing cycle. Refunds for subscription charges already processed follow the damaged/incorrect policy above.

Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly. Unresolved disputes may be referred to our payment processor.